Consumer protection policy

Last updated: June 13, 2025

At Gofurniva, we are committed to protecting our customers and ensuring a safe and fair shopping experience. Our Consumer Protection Policy outlines the rights of consumers and our responsibilities as a seller under applicable consumer protection laws.

1. Fair Trading

We ensure all products and services are advertised and sold in a fair and transparent manner. Prices are clearly displayed, and product descriptions are accurate to help customers make informed decisions.

2. Product Safety and Quality

We strive to deliver only high-quality and safe products. All goods sold comply with industry standards and regulations. If you receive a defective or unsafe product, you are entitled to a replacement, repair, or refund as per our return policy.

3. Right to Information

Consumers have the right to receive clear, honest, and comprehensive information about the products and services we offer. We provide full disclosure of product details, pricing, shipping, warranty, and return policies.

4. Return, Refund & Cancellation

Our customers have the right to cancel an order, return goods, and request a refund in accordance with our Return & Refund Policy. We ensure a hassle-free process that respects your rights under consumer protection laws.

5. Privacy & Data Protection

We take your privacy seriously. Personal data collected from consumers is handled responsibly and in compliance with our Privacy Policy. We do not sell or misuse your information.

6. Customer Support

We are committed to resolving any consumer complaints or disputes quickly and fairly. If you experience an issue with our service or products, our support team is here to help.

7. Contact Information

If you have any questions, concerns, or complaints regarding our Consumer Protection Policy, please contact us: